Terms of use
These terms are between you and 1596705 B.C. Ltd. for use of Smart Gear Diagnostics. By creating an account or paying for a pack, you agree to these terms, the Disclaimer, the Privacy notice, and the Refund and cancellation page.
Who sells the pack. Checkout is provided by Paddle, the merchant of record. Paddle collects payment and applicable tax and issues the payment receipt. We license you to use the software.
Who it is for. The service is for repair businesses and the people who work in them. One account is one email address. You may use that account on more than one computer. You are responsible for everyone who uses your account and for keeping the sign-in details secure. The service is not for anyone under 18.
What you buy. At launch we sell packs. A pack is a one-time purchase of a set number of vehicles, for 30 days from payment. It is not a subscription. There is no free trial. A new account starts with no credits. Current pack sizes and prices are on the pricing page. Tax is added at checkout and is not included in the listed price.
How a vehicle uses a credit. A vehicle is counted by its vehicle identification number (VIN). The first time that VIN is used in a pack, it uses one credit. Later reads of the same VIN in that same pack do not use another credit. Saving the same scan twice does not use a second credit.
If the vehicle does not report a VIN, you must type one before the read is counted. You are responsible for the VIN you enter. We cannot prove from the browser alone that a typed VIN is the vehicle in the bay.
30 days. A pack lasts 30 days from the time payment is received. There is no grace period. Unused credits expire. They do not move into a later pack. A vehicle already counted in a pack keeps working until that pack expires. After that, using it again uses a credit in another active pack, if you have one.
If you buy a second pack while the first is still active, both run at the same time, each on its own 30-day clock. The pack that expires sooner is used first. Buying early does not cancel time you have already paid for.
AI analyses. Each counted vehicle includes up to five AI analyses during that pack. Follow-up chat, if offered, is available while the pack is active. If we set a separate chat limit, it is shown in the product before you use it.
When a read is allowed. A new read starts only if the account has a credit left, or you select a vehicle already counted in an active pack. Otherwise the product asks you to buy a pack.
After a pack ends. Scans, reports, diagnoses, and saved chat answers already stored stay available to view and print. New vehicles and new AI analyses stop until you have an active pack.
A pack that is paid before the account is linked. If payment completes before it is tied to your account, the pack is applied when the link is made. The 30 days still run from payment, not from the link.
Your equipment and your vehicles. You supply the computer, the browser, the adapter, and the cables. You are responsible for connecting them safely and for the vehicle in your care. See the Disclaimer.
Acceptable use. Do not misuse the service, attempt to break or probe it, share an account for resale, or upload data you have no right to use. Do not rely on the service as the only check that a vehicle is safe.
Our software. We own the service, its software, and its design. These terms give you a limited right to use it while your account is in good standing. They do not transfer ownership. Vehicle data and notes you submit are covered by the Privacy notice.
Changes. We may update these terms by posting a new version on the site. If you keep using the service after that, the new version applies. A change to pack rules applies to packs you buy after the change, unless we say otherwise at checkout.
Suspension. We may suspend an account that breaks these terms, or a pack that is refunded or charged back. See Refund and cancellation.
Law. These terms are governed by the laws of British Columbia and the laws of Canada that apply in British Columbia. Courts in British Columbia have jurisdiction.
Contact. 1596705 B.C. Ltd., 1237 Adams Road, Bowen Island, BC V0N 1G2, Canada, using the contact method published on smartgeardiagnostics.com.