Refund and cancellation

Packs. A pack is a prepaid block of vehicle credits, valid for 30 days from payment. Unused credits expire at the end of those 30 days. They are not refunded and they do not carry into another pack. This is the rule shown at purchase: use the credits in the 30 days or they end.

What you keep. Expiry does not delete scans, reports, or diagnoses already saved. You can still view and print them. You cannot count a new vehicle or run a new AI analysis until you have an active pack.

When to write to us. If you were charged twice, or you paid and no pack appeared on the account, contact us and we will take it to Paddle. On live payments, a refund usually needs Paddle's approval. We do not promise a refund for unused credits, for a read that returned no codes, or for a result you disagree with.

Chargebacks. If a payment is reversed or charged back, we may revoke the pack that payment bought. Access that depended on that pack stops. Records already saved may remain available to view, as with an expired pack.

Subscriptions. We do not sell a monthly plan at launch. If we do later, the cancellation rule will be stated on the pricing page before you subscribe.